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Complaints procedure

Do you have a complaint about Signborn itself? Here you can read where to report it and what you can expect from us.

Go to the contact form
Contents
  1. What it covers
  2. How to make a complaint
  3. What you can expect from us
  4. Other routes

What it covers

  • The ranking of jobs or candidates.
  • A measure against your account, such as a restriction or suspension.
  • Admission to the platform or the invoice for the intermediary fee.
  • How the platform works.

How to make a complaint

Through the contact form or by email to hello@signborn.com. Describe what happened, when, and which job or account it concerns.

Go to the contact form

What you can expect from us

  1. Within 5 working days we confirm that we have received your complaint.
  2. Within 20 working days you get a response, with the outcome and our reasons.
  3. If that does not resolve it, you are free to go to court.

Other routes

Complaint about the work carried out? Object in the app, on the job itself, within 48 hours of handover.

Complaint about your personal data? Read the privacy statement. You can also always file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

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